Robert Scobleがホストを務め、ニューヨークで開かれた140 Charactersカンファレンス（Twitterのハッシュタグ = #140conf）では、ソーシャル・メディアに詳しいテレビ・ニュースのアンカーたちがTwitterがジャーナリズムの情報収集や発表のプロセスに与える影響について熱心に討論した。Scobleの下に集まったパネリストはは、NBCのTodayShowのアンカー、DatelineのホストのAnn Curry (@AnnCurry)、CNN Newsroomのウィークデイの午後3時のホスト、Rick Sanchez（@ricksanchezcnn）、NBC Today Showのプロデューサー、Ryan Osborn（@todayshow）、Fox Newsのアンカー、Clayton Morris（@claytonmorris）。
Robert Scobleは「私はイランの大統領選をめぐる危機と街頭の衝突についてもっと知りたいと思った。ところがCNNでは何も報道されなかった。その時間にはLarry Kingがオートバイのメカニックの話をしていた」とフラストレーションをぶちまけた。
Ann Curryは巧みに要約した。「私たちメインストリームメディアの人間は、私たちが世界のニュースを十分な即時性をもって報道しているか自問する必要がある。残念ながら答えはノーだ。そうすべきなのか？ もちろんイェスだ。しかし当面、Twitterのペースについていくことは難しい」。〔以下英文〕
News media can’t keep pace with the new world of media consumption and the insatiable appetite for information—especially when it has yet to understand the true promise and opportunity that Social Media represents. This isn’t about adapting an existing model to new, popular broadcast channels. It’s about expanding and forcing a fundamental renaissance within the news machine itself—transforming and creating how these media giants can monetize new streams and platforms.
Ann also echoed Dorsey’s tenet of approach, “With social media, we can empathize with our subjects in order to see and report on a story truthfully.”
Her next statement made us stop and reflect, and earned Curry enthusiastic applause, “My mandate for news teams is that I want them to shoot every story like it’s about their mother, brother, sister, father, and cousin. Tell it that way. That’s the road to clarity, truth, understanding and fully becoming global.”
What she is saying celebrates not only the foundation for exceptional journalism, but also the spirit of social media.
It’s about real people.
It’s about emotion.
It’s about empathy.
News is global and Twitter is one of the leading social networks that connects us to other human beings through the stories that affect them and us.
Clayton Morris of Fox News injected reality into the discussion and emphasized a point that underpinned Andrew Keen’s highly debated book, “The Cult of the Amateur.” “There’s a tipping point right now with new, traditional, and social media. It’s conversation versus fact checking. No one has answers to where this convergence is leading,” he exclaimed.
Fact checking is a vital part of the news business and is ultimately what separates amateurs from experts. But researching fact from hearsay or even opinion is almost impossible on Twitter for most users.
Keen believed that citizen media is corrupting the very institution of news media because most of the individuals publishing information using social tools, he argues in his book, are “grossly misinformed.” While Morris didn’t make the sweeping assertion that Keen expressed, his point is noteworthy and deserves further examination.
But we have the power as consumers to also become informed fact checkers to intelligently sort fact from fiction.
Perhaps however, what Twitter represents has less to do with the integrity of information and more to do with the culture it’s defining. As I wrote in a previous post, Can the Statusphere Save Journalism:
What eludes publishers is the very thing that can save them: the new model for not only surviving the evolution, but also thriving in the future ecosystem of publishing and connecting content with audiences–where they congregate online. The new media economy will embrace a shift in content creation and revenue generation from a top-down model to a bottom-up groundswell.
This is particularly significant as it starts to redefine the parameters and platforms for creating and distributing information and in turn, monetizing that content.
Scoble again asked, “Where was CNN on that day, at that time?”
Rick Sanchez, responded, “We had people in Iran watching the events unfold, live. Our people were tear-gassed. We were there.”
And here’s my point as stated by Scoble in response to Sanchez, “How would we know that? Why didn’t you share that side of the story with us as it was happening? You couldn’t because your show wasn’t on!”
Curry agreed, “There are other stories that are important for people to hear, but don’t make broadcast.”
This is true. We are seeking more human stories and aspects of news that connect with us as individuals. However, these other stories don’t necessarily fall within formulas and packages that represent sellable or subsidized media products.
Curry demonstrated the opportunity for media to create entirely new channels that augment traditional news reporting, “I learned about the last missile test in North Korea on Twitter. I turned on the TV and no one was reporting the story. I thought to myself, ‘
;this sucks.’ So, I jumped on Twitter and reported the facts as I found them in real time.”
As her story continued, she also unearthed one of the factors why traditional media is hesitant to expand participation and engagement through social channels, “I had to be careful however. I was receiving reactions and questions. The trick is communicating solid information without misleading anyone. One word can change how people interpret anything. I feel a great obligation to never twitter something that is wrong.”
Credibility counts for everything and as Curry noted, “once you lose that, you’ve lost.”
Fear is an obstruction. Guidance and experience is the only way to establish the rules of engagement in order to cultivate a vibrant, monetizable community associated with these promising new channels for mainstream and unpublished content.
The panel then traversed into a tense, but necessary discussion of traditional journalism versus citizen media. Now the audience was involved and outbursts and comments were escalating.
Curry captured the essence of the debate by shedding light on the middle ground that exists between traditional and new media producers, “Judgment is not taught in ‘J’ school. Judgment is learned. Judgment has to change with the times.” As she observed, reporting news is a service job and also a business. But ultimately, reporters and bloggers serve the people.
The session went into overtime and continued to explore this new ecosystem where traditional media, new media, and citizens could create a valuable and collaborative ecosystem.
In the end, conviction, passion, investigation, accuracy, diligence, and striving for truth are the attributes of any good journalist, blogger, or micro-blogger. Crusading for higher standards in reporting and championing them into creating and growing new channels represents our collective crusade.
In revisiting Dorey’s keynote, he spotlighted “transparency.”
Understanding who we’re trying to reach and how they discover and share information not only makes us more empathetic as content creators and story tellers and participants, but it also inspires sincerity and a genuine approach to what we say and how we say it.
As each panelist professed, it is this transparency that is missing from so many media organizations as it’s deeply misunderstood and underestimated.
Sanchez observed the lack of transparency across Twitter and media in general, “I’m bothered by people who use Twitter as shtick and people who think they’re going to change the world just because they’re using it. The race with Ashton, news teams that ‘go to the twitter boards’ while on TV to see what’s happening, it all seems contrived, like they’re trying to be part of the community, but instead they’re cheapening it.”
Curry jumped in and held nothing back, “Here’s what’s pissing me off. The reason I fight to go to places that are struggling and in need of help is to tell these stories, to get to the truth and to get people to care!”
Clayton added, “There are old parts of new media that they [publishers and broadcasters] are comfortable with and aspects of new media that represent new ways to seem like they ‘get it.” It all feels disingenuous though. Somewhere in the middle is the future. There was a point where fax bulletins were part of the breaking story.”
Sanchez quipped, “Companies that don’t assign managers for social media will fail!”
Ultimately the panel and audience agreed that strong passionate journalism was needed now and that Twitter and social media represent a new, powerful platform to broadcast news, crowdsource leads and stories, and expand the media’s role and earned relevance in the new age of media.
If you can’t get it on the air or in print, use Twitter, blogs, and social networks to get information out there. Curry declared, “My [Twitter] followers give me a newspaper to publish stories I care about. We have a responsibility to not only tell stories for financial gain, but we need to publish information that people need to know.”
Who’s to say what “we” want or need to know? The answer is: All of us.
As a community, we wield power that the media has yet to fully grasp and holistically embraced. Traditional media as an industry, one that is represented by individuals for individuals, is not largely part of the community it wishes to serve. Instead it uses these tools mostly as extensions of its broadcast networks.
For some, on the other hand, Twitter and social media helps create a more “media-literate” society, including those classically trained journalists diligently seeking to understand the new media landscape. Sanchez expressed his gratitude for what the community has taught him, “Twitter has made me a better journalist.”
While the panel explored the disruptive nature of Twitter, it also exposed its weaknesses and opportunities. Scoble compared this disruption to that of CNN’s impact on the news industry when it first debuted. All concurred that citizen media was going to push journalism to transform and adapt.
Just now as I write this, CNN Live is reporting that people in the U.S. are increasingly getting their news and information from Twitter, Facebook and other social networks and are crediting the escalating and influential online conversation with forcing a deeper examination of the results in the Iran election.
As Paul Saffo recently said, “News doesn’t break, it tweets.”
(Photo credit: Brian Solis)