ネット史上最大の惨事のひとつ発生―Microsoft Danger、T-MobileのスマートフォンSidekickのユーザーデータのすべてを失う




T-Mobile Sidekickのユーザーは先週いっぱいサービスの中断や、場合によるとユーザーデータの消失に悩まされてきた。この問題も依然継続している。

これはもう大失敗とか手に顔を埋める(Face-palm)どころの話ではない。われわれの記憶では、インターネット史上、無能が原因の最大の惨事の一つだろう。T-MobileとMicrosoft Dangerが何重にもバックアップを取っていなかったことについて弁解の余地はない。特にSidekickはローカルの端末にデータを記録せず、すべてをクラウドに保管していたのだからなおさらだ。Microsoftは2008年2月にDangerを$500(5億ドル)で買収している。

アップデート: 一部の観測によれば、この惨事はサーバのクラッシュによって起きたのではなく、DangerがStorage Area Network〔SAN〕をアップグレードしようとして、その過程でバックアップに失敗したことによるという。

Microsoft Danger/T-Mobileのユーザー向けメールの全文〔英文〕


Dear valued T-Mobile Sidekick customers:

T-Mobile and the Sidekick data services provider, Danger, a subsidiary of Microsoft, are reaching out to express our apologies regarding the recent Sidekick data service disruption. We appreciate your patience as Microsoft/Danger continues to work on maintaining platform stability, and restoring all services for our Sidekick customers.

Regrettably, based on Microsoft/Danger’s latest recovery assessment of their systems, we must now inform you that personal information stored on your device – such as contacts, calendar entries, to-do lists or photos – that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger. That said, our teams continue to work around-the-clock in hopes of discovering some way to recover this information. However, the likelihood of a successful outcome is extremely low. As such, we wanted to share this news with you and offer some tips and suggestions to help you rebuild your personal content. You can find these tips at the T-Mobile Sidekick Forums (http://www.t-mobile.com/sidekick ). We encourage you to visit the Forums on a regular basis to access the latest updates as well as FAQs regarding this service disruption.

In addition, we plan to communicate with you on Monday (Oct. 12) the status of the remaining issues caused by the service disruption, including the data recovery efforts and the Download Catalog restoration which we are continuing to resolve. We also will communicate any additional tips or suggestions that may help in restoring your content.

We recognize the magnitude of this inconvenience. Our primary efforts have been focused on restoring our customers’ personal content. We also are considering additional measures for those of you who have lost your content to help reinforce how valuable you are as a T-Mobile customer.

We continue to advise customers to NOT reset their device by removing the battery or letting their battery drain completely, as any personal content that currently resides on your device will be lost.

Once again, T-Mobile and Microsoft/Danger regret any and all inconvenience this matter has caused.

Via Engadget